All User Assistance

Provider Mobile Application

The JoinCareTeam mobile application allows providers to be able to book appointments on the go and to engage in video consultations with patients from anywhere that has mobile connectivity. ------------------------- The JoinCareTeam app can be downloaded on any mobile device. Only providers have access to the app. NOTE: The provider must use the correct Provider App for the app to function properly. For Apple Devices: In the App Store, search for “JoinCareTeam.” • The app for provider...

Email and Password Management

All users have the ability to update their password and email at any time once logged in to their account. Use these directions if you are able to log in to your account, but wish to change your email address that is associated with JoinCareTeam or update a current password. ------------------------- HOW TO CHANGE YOUR EMAIL ADDRESS 1. Access your account either through the My Account tab on the Vertical Toolbar on the left-hand-side or the drop-down menu from the Horizontal Toolbar 2. D...

Reset Password

All users in JoinCareTeam are able to reset their own passwords from the login page if forgotten. Use these directions if you are unable to login to your account due to a forgotten password. ------------------------- FORGOT PASSWORD RESET 1. Open a new Internet browser (Chrome or Mozilla Firefox only) and enter your telehealth portal URL address (e.g. https://yoururl.joincareteam.com) 2. Click on Forgot Your Password underneath the Login button 3. JoinCareTeam will then ask for the emai...