Development Updates

March 27, 2021 Release

We are continually making improvements and updates to JoinCareTeam, this release brings interface updates in order to increase the usability of JoinCareTeam: - Removed the Whiteboard feature in consultation sessions - Failed uploads to Shared Storage now report an error message - Updated the format of the queue number in the Waiting Room to increase readability

March 7, 2021 Release

We are continually making improvements and updates to JoinCareTeam, this release adds the ability to affiliate patients with their Provider(s) and general interface updates: - Added a Provider Affiliation dropdown menu to the Patient Creation tab - users can now choose a Provider (or ALL Providers) to affiliate with the patient - allowing Providers to book appointments with the affiliated patient(s) NOTE: Provider Affiliation only applies to newly created patients - Providers will need ...

February 13, 2021 Release

We are continually making improvements and updates to JoinCareTeam, this release increases accessibility and contains general enhancements: - The various logged-out pages (Sign In, Forgot Password, Confirmation, and Unlock) and account sign-up pages all properly use translatable labels for improved accessibility - A deleted patient will now show as “Unknown User” in the Institution’s “Informed Consent” tab

January 16, 2021 Release

We are continually making improvements and updates to JoinCareTeam, this release brings improvements to the Audit Trail feature and enables Canadian phone numbers: - Updated the date format in Audit Trail and Shared Storage - Improved Audit Trail to sort by date and most recent events - The “From Date” and “To Date” in Audit Trail are now optional in order to view all events - JoinCareTeam supports all Canadian phone numbers

December 18, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release features easy access to development release notes: - Added a “What’s New” link to the footer of the JoinCareTeam webpage that will send users to the release notes

November 28, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release features important JoinCareTeam App changes & improvements: Patients no longer need to download a mobile application — saving space on their phone and saving time for every use. In a mobile-first world, where it’s important to allow individuals to take care of their health from home or a clinic, we are making important updates to the JoinCareTeam telehealth application. These updates will make appointments easier ...

November 8, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings improvements to the Shared Storage feature available for providers and patients: - Added the ability to view individual files in Shared Storage once uploaded - General updates to the usability of the Shared Storage feature

October 18, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings general improvements to the web interface of JoinCareTeam: - Updates to the JoinCareTeam feature icons - Appointment statuses are now differentiated by color and shape for easier viewing

October 3, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release updates the phone number field requirements and simplifies user profiles: - Patient profiles will now accept a number in either the regular or the mobile phone field - The regular and mobile phone number field now require the same format - The regular and mobile phone number fields now require valid area codes and numbers - Removed Contact info for Admin and Sub Admins - phone numbers are still required ...

September 16, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release simplifies the patient creation process, removes unnecessary data fields and updates user profile usability: - The “Create Patient” function now marks the user profile for created patients as complete - patients will not be asked to fill out their profile upon first login - Removed address information from all user profiles - Removed gender/sex information from all user profiles - Removed fax number and ...

September 1, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release updates patient identification in athenahealth, Inc. and general user improvements: - Updated the process of connecting patients to athenahealth, Inc. to reduce possible error - Reduced the number of JoinCareTeam emails sent to the patient for Quick Appointments to one that will contain a reminder and a link to join the consultation - General updates to the JoinCareTeam platform to increase usabili...

August 15, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release removes payment features and improves Waiting Room appointments: - Removed Payment Plans and Appointment Charges from the JoinCareTeam platform - Hid the Payment Details menu item from users who don’t have any payment details to see - users who do have payments can still access that information - Fixed institution Waiting Room appointments to assign correct times when appointments start

August 2, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings updates to the SMS feature and general user improvements: - ​​​​SMS appointment reminders will now be sent in two separate messages to ensure the patient receives the full URL to join the session - the link will be sent first and the details about the appointment will follow immediately after - Users will now be redirected to the correct dashboard if they sign-in with an old link - Removed a server e...

July 17, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings updates to the SMS feature, the removal of several payment features, and general user improvements: - SMS appointment links can now be sent to patients who only have their phone number field filled out as long as the number entered is for a mobile phone - Removed Stripe from JoinCareTeam and processing payments for appointments - Removed the ability for patients to add their credit card information o...

June 27, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release enables institutional staff to create patient accounts, condensed patient profile data, and added general user improvements: - Added the ability for institutional staff (Provider, Sub-Admin, Admin) to create patient accounts in JoinCareTeam with fairly minimal data such as name, DOB, phone, and email - Institutional staff created patient accounts will email the patient a confirmation link, as well as a random...

June 18, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release allows patients to join a session directly from their SMS link and general user improvements. - The link sent to patients via SMS no longer requires a login - the patient will directly enter into the consultation after clicking the link - Increased loading speed for the user list in the institution Admin's account - Users will not receive an error message after re-signing in to their account after an expire...

May 31, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings updates to athenahealth, Inc. scheduling and improvements for searching through large patient lists. - Patients who are already affiliated with a JoinCareTeam institution are now automatically connected to athenahealth, Inc. by e-mail address - Searching from the patient list now requires pressing enter or hitting the search button to perform the search — search is limited to the patient name and e-mai...

May 16 2020, Release

We are continually making improvements and updates to JoinCareTeam, this release brings newly added SMS features for additional communication to patients and general upgrades: - Patients can now provide their mobile number in the web portal to receive SMS texts - Providers can now click a button to send an SMS reminder and appointment link to a patient — this will use the new mobile number if provided, otherwise it will use a patient’s main phone number - Signing in after clicking an a...

April 29, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings updates to the mobile applications and to Sub Admin registration: - Updated the applications to increase the mobile-friendliness of the video consultation page - Improved password generation when inviting Sub Admins into the portal for enhanced security - An error message will be generated when a Sub Admin is invited with an e-mail address that is already taken

April 18, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings the ability to disable patient led scheduling and general usability improvements: - Patient led scheduling can now be disabled for the web portal - The “Book an Appointment” button has been moved to the left-sidebar for patients when patient led scheduling is enabled - Messaging for rejected commands has been updated

April 11, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings improvements to the sub-admin interface and general usability advances: - Sub-admins have increased capabilities and can now invite patients through the JoinCareTeam portal - Confirming or cancelling appointments after a forced log out now sends the user to the login page - Improvements to appointment integration with the Athena interface

April 3, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings improvements to data integration, the mobile application, and interface appearance: - Scheduling appointments syncs patients' data across multiple interfaces - Athena providers are now linked using both their Athena provider ID and their practice ID - General improvements to the mobile application - Updated the interface appearance of the calendar feature

March 24, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings improvements to the patient registration process and third-party consultation features: - Patients signing up for new accounts through their clinic's patient registration link are now automatically affiliated with their health center and all registered providers inside their JoinCareTeam portal - General improvements to the usability of the Waiting Room feature - General improvements around provider ...

March 14, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings the release of the Help Center and security improvements: - Development of the JoinCareTeam Help Center to provide easy access instructions and guidelines on how to use the portal - Help Center is now a link at the footer of every web page - General security improvements to the Admin portal

February 29, 2020 Release

We are continually making improvements and updates to JoinCareTeam, this release brings improvements to third-party consultations and video visits: - Third-party consultation invites now send out a link to the consultation when the appointment is confirmed by the primary health provider - Consultation session links are shorter, making them easier to share with the consulting health provider - General security and usability improvements

February 16, 2020 Release

We are continually making improvements and updates to JoinCareTeam, here are the most recent improvements to the telehealth platform: - We all forget our password from time to time, we've made the “Forgot Password” flow much simpler - Updated the emails for new users and existing use account update - "My Account" section is simplified and easier to use - Creating new accounts is more user-friendly

December 17, 2019 Release

We are continually making improvements and updates to JoinCareTeam, here are the most recent improvements to the telehealth platform: - “Self Help” guided pop-ups was removed due to third-party changes. Email and chat support will be available - Patients affiliated with 2 or more institutions will see an "Affiliates" link so they are fully aware and better understand why they affiliate with particular community health center institutions - More guidance is provided when a user logs in u...

December 1, 2019 Release

We are continually making improvements and updates to JoinCareTeam, here are the most recent improvements to the telehealth platform: - User profile pictures are now rectangular, rather than circular to give users more image space - TLS Version Security Update - Other general fixes to improve user experience