Patient Assistance

Add a Mobile Phone Number

This article is only for patients who created their own accounts and would like to receive sms appointment links. Providers are able to send appointment links via SMS text to their patients. These text links will not require you to login to your JoinCareTeam account to engage in the video session. You can simply click the link to join and will immediately be entered into the consultation with your provider. You will need a mobile phone number listed in your JoinCareTeam account. ----------...

Receive Appointment Link via SMS

Providers are able to send appointment links via SMS text to their patients. These text links will not require you to login to your JoinCareTeam account to engage in the video session. You can simply click the link to join and will immediately be entered into the consultation with your provider. You will need a mobile phone number listed in your JoinCareTeam account - see additional help article if necessary. ------------------------- Entering consultations by sms link will not require you ...

Confirm and Sign into Created Account

This article is meant for patient accounts created for the patient by their health center. After your patient account is created by staff, you will receive two separate emails from JoinCareTeam: a confirmation link and a randomly-generated password. You must confirm your account via email and sign-in to your JoinCareTeam profile. ------------------------- HOW TO CONFIRM AND SIGN-IN 1. Open the first email from JoinCareTeam Subject: Confirmation Instructions 2. Click Confirm my Account 3....

Navigate the Dashboard

Your patient dashboard contains two toolbars for site navigation ------------------------- 1. The Horizontal Toolbar (top of the screen) Click the upward arrow at the top-right of the user dashboard to access the features. - My Account: 1) Change the email address and password associated with your account, 2) Activate/Deactivate account - Edit Profile: Change profile information associated with your account - Card Details: Input and update the payment method associated with ...

Use Shared Storage

Provider's contacts are automatically downloaded into your Shared Storage feature when you are affiliated with a provider. The Share Storage feature is a secure platform to attach files and documents, such as health records. ------------------------- HOW TO USE SHARED STORAGE 1. Navigate to the Shared Storage tab 2. Click on the provider you would like to attach a file for 3. Click on the blue button, “Add Files” at the top right of the screen 4. Choose the correct file from your comput...

Use Messges

Provider's contacts are automatically downloaded into your messaging system when you are affiliated with a provider. The Messaging feature is a chat room where a Provider and Patient can communicate outside of video consultations. ------------------------- HOW TO USE MESSAGES 1. Navigate to the Messaging tab 2. Click on the provider you would like to send a message to 3. Type your message and hit Enter or the double arrow 4. You may attach documents to the messages - we recommend attac...

Use Video Messaging Features

Once the consultation has started, there are many features available to help communicate effectively with your provider. Features include the Whiteboard, Share Your Screen, Chat, Screenshot and Change Camera. ------------------------- HOW TO USE THE MESSAGING FEATURES Whiteboard The Whiteboard is a feature that allows you to draw images and type notes to aid in effective communication with your provider. These images can be saved and stored for later viewing. To Begin: Click on the blue...

Enter a Video Consultation

Video Consultations will be the method used to engage in real-time video and verbal communication with your provider(s). You can enter a consultation by signing into your JoinCareTeam account at the time of the appointment or wait for a Join Session link in your email inbox sent from JoinCareTeam. Patients may not enter a video consultation until the provider has confirmed and started the consultation. ------------------------- Entering a Video Consultation Sign into your JoinCareTea...